Peugeot UK recognised Richard Hardie based in Durham, as passing the Foundation Phase of ‘ACE Accreditation’ in light of improvements made to their Aftersales division.
To achieve the accreditation, the Richard Hardie Durham management team worked alongside Aftersales experts from Peugeot UK. This was on a nine-month consultancy, coaching and training programme, to maximise key opportunities within their service department based on Alma Place, Durham City Retail Park.
The programme covered everything from customer parking and onsite facilities, such as Wi-Fi availability and refreshments, as well as working in detail with the service team to optimise the standard of their reception and workshop processes. The aim being to ensure customers receive the best possible experience and value for money when visiting the Peugeot dealership.
ACE Accreditation is a UK initiative that Peugeot UK started in 2015. Driven by an international programme from the PSA Group, this initiative from Peugeot UK ensures a high standard of Aftersales services are delivered to customers via their entire network of dealers.
Peugeot Centre Passes Foundation Phase Of Ace Accreditation
Posted on: 24th Jul 2017
Richard Hardie Durham have been recognised by Peugeot UK for passing the Foundation Phase or ‘ACE Accreditation’, as part of an international programme from the PSA Group.
