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Customer Reviews

As a family run business that has been trading for over 40 years, we know how important it is that our customers are completely satisfied with the service we provide. We are committed to providing the highest levels of customer care and want to ensure that your car-buying and owning experience is a happy one.

We aim to provide excellent service to every customer that we deal with. But don’t just take our word for it. Read our testimonials.

So glad we were dealt with by Darren He was so good so professional My Fiancée bought a 16 plate Panda and was so pleased with the car and service brilliant
Steve Sturgess from Richard Hardie Silverlink
Very good experience from all staff - no one was trying to be too pushy and were very informative. Mainly dealt with Scott who was extremely pleasant and helpful.
Daniel Dixon from Richard Hardie Newcastle
As a family we have had a number of cars and for the last few years have always gone to Richard Hardie, Silverlink. This was because we had bad customer service at some other local car dealers. Each time we go back, the service is exceptional and this recent visit to upgrade an existing car was the same. They are our first port of call when looking for cars and I am sure you will not be disappointed if you go along and see them
Jeremy Lathbury from Richard Hardie Silverlink
Car shopping is not something I enjoy, I hate the whole sales pitch and pressure you normally get. But Richard couldn’t have been more different from this stereotype. From the word go he couldn’t have been more helpful, such a genuine guy. Most importantly he took the time to listen to exactly what we wanted (or more importantly didn’t want). He gave us lots of options within our budget so we could make an informed decision without the pressure of this deals only for today. The whole process was so easy and I couldn’t recommend him more - his customer service was the best we’ve ever encountere when buying a car and we’ve had a fair few, he really did go above and beyond so much so that my dad has since been in and also bought a car from him... It’s not I often I leave reviews or anything as nothing seems straight forward these days and people don’t tend to care but this guy genuinely does and it really comes across to the customer. 12/10 service!
Laura Ward from Richard Hardie Silverlink
Paul Armstrong from Richard Hardie Silverlink
I went to the fiat dealership on Saturday to speak to Peter Davison to see if I could get a car with lesser monthly payments and he sorted it out straight away, I picked the car up on Wednesday only five days after the initial paperwork was started, I'm very impressed with the quality and friendly service I received I'd highly recommend going to see Peter to anyone as he's very helpful and doesn't push for a hard sale.
Victoria Grieves from Richard Hardie Silverlink
Paul Tilley from Richard Hardie Sunderland
Great experience yet again at Richard Hardie Silverlink. The service staff were very helpful. My car went in for a minor service. Everything was fine and the car was ready on time. I would happily recommend them to any fiat/Abarth owner for car parts and servicing. Thank you!
Daniel Sword from Richard Hardie Silverlink
Lesley Caffull from Richard Hardie Newcastle
Peter Davidson from Silverlink branch is absolutely amazing! The whole dealership is. I’ve now purchased my 3rd abarth with these guys and they are absolutely excellent! Peter went above and beyond to help me with my new purchase and helped every way he could. 100% would recommend fiat. From their sales and service both teams are truly amazing. Thank you for all your help over the years. Top notch!! Also would love to shout out Louise from service she is amazing too! Always a lovely talkative person. Keep up the good work! Amazing!
Rebecca Routledge from Richard Hardie Silverlink
Helpful staff, always ready to answer my questions.
Kathleen Shiel from Richard Hardie Ashington
I was well looked after by Abbie Smith who dealt with me buying my new car....Nothing was too much trouble for her....and my experience was a excellent one....after having a fiat 500 for over 3 years it was lovely to move up to a larger car the fiat 500 X which I love. thumbs up Abbie and Thank you...Sandra Candler
Sandra Candler from Richard Hardie Sunderland
Very Good experience dealt with professionally secured a good deal for all many thanks would do business again.
Tony Scott from Richard Hardie Ashington
Professional informative staff, didn't try to pull wool over my eyes on visit to site, very transparent service. Decent.
Jani Tarnai from Richard Hardie Newcastle
On two separate occasions we spoke to friendly professional sales staff. Buying our car was an easy transaction with help and support from Martin. I would definitely recommend buying a car from this garage.
Christine Hall from Richard Hardie Sunderland
Very helpful staff.
Giuseppe Antonio Di Stefano from Richard Hardie Newcastle
Excellent service, I was delighted with all aspects of my experience at Richard Harvie at Ashington. The salesman was very patient and took of of time to explain all I needed to know. At the collection of the vehicle I was delighted at the kind attention I was given so that as much as possible the various functions the car provides were explained. I all a very pleasurable experiance
Frances Murphy from Richard Hardie Ashington
Fantastic service from Alan and the team. He had the patience of a saint but made sure I got the right car for me. Thank you
Maria Hopper from Richard Hardie Sunderland
Picked up a cracking deal today from here, Jason was a great help and sorted everything out in a very professional manner, I have not had a better experience dealing with the purchase of a car before. Would give 10 stars if possible! Thanks again!
Paul Scott from Richard Hardie Newcastle
Richard Hardie Newcastle have me excellent service from when I first entered their showroom to when I finally picked up my new car. They made the whole car buying process as simple as possible, they even checked up on how things were going with the car within the first few days of ownership.
Mr Robson from Richard Hardie Newcastle
Very friendly and always willing to help and in no time at all I have my new Abarth 124 Spider, thanks Peter
John Daniels from Richard Hardie Newcastle
Good garage very good staff
Tom Lyth from Richard Hardie Newcastle
What an easy and relaxed experience! Having been warned by all and sundry, that as a woman alone I would be patronised, ripped off, treated with condescention, I was so happy to come home to prove everyone so very wrong. Tony was a lovely young gentleman, friendly, chatty, approachable, cordial, relaxed. There was no 'hard sell', no attempts to bully me into buying extras, no sense of pressure, I was given a fair deal, a lovely car, and all completed so swiftly and seamlessly. Tony even managed to remain chirpy and polite during my test drive, which wasn't the smoothest, poor fella! All staff included my young son in conversation, making him feel valued and part of the process. What could have been an overwhelming and stressful experience was actually very pleasant. Tony and the rest of the team were all good spirited, refreshingly happy, welcoming, amiable and genial young men, even with a strange old woman such as myself. Hopefully not for a long time, but I shall definitely use this company again.
Veronika Cuthbert from Richard Hardie Newcastle
I came in today to look st the Fiat 500 and the staff were very helpful especially Peter davidson what a credit to the company , the place was clean and tidy and a great atmosphere.
Scott Finlay from Richard Hardie Silverlink
I’ve just purchased my 7TH car from Peter Davidson, I wouldn’t go anywhere else and only came back to Richard Hardie on finding out Peter had come back! Fab and professional service as always! Also thanks to Lindsay for helping today!
Pippa Graham from Richard Hardie Silverlink
Very good customer service, especially James, he was very helpful during the process of buying our new Jeep.
Nicola Worsley from Richard Hardie Newcastle
Great people to do business with Salesman Jason and general manager spot on no issues very happy customer
David Carson from Richard Hardie Newcastle
Steve Stoddart from Richard Hardie Ashington
So efficient and professional ...in and out great customer service
Ashlea Burns from Richard Hardie Durham
Lee Sidney from Richard Hardie Sunderland
Got a fiat 500 cult couple of weeks ago and was really happy with the service. Ben Cumerford couldn't have been more helpful. He also rang me week after I picked my car up to check I was happy with car.
Norah Kilroy from Richard Hardie Silverlink
Excellent service staff are friendly and will go above and beyond to make you feel like a special customer
Alan Loan from Richard Hardie Silverlink
Excellent car buying experience. Over the moon with my new Jeep Renegade. Thanks Ben!
Lee Winchester from Richard Hardie Sunderland
Excellent customer service, bought my new car and was so pleased that my wife and son also bought their cars from Richard Hardie. Highly recommended the way all car buying should be.
Keith Jenkins from Richard Hardie Sunderland
I recently bought a Fiat500S from Ben at Sunderland Richard Hardie. I found Ben extremely helpful and all aspects of the sale and customer service were top notch. I would definitely recommend this garage again. Thank you, Katharine Learmonth
Katharine Learmonth from Richard Hardie Sunderland
Jason Ford from Richard Hardie Newcastle
Jason Ford from Richard Hardie Sunderland
David Reacord from Richard Hardie Newcastle
Graham Mason from Richard Hardie Sunderland
Tracy Cernik from Richard Hardie Sunderland
Always very polite and willing to help. Ryan the Service Manager does an excellent job of accommodating customers and fitting my vehicle in around my schedule. Great service and wouldn't go anywhere else for having work done to my 595.
Lewis Mowbray from Richard Hardie Sunderland
I have purchased 3 Fiat 500 from this dealership and have always been impressed with staff knowledge and customer service, The service department are also great supplying courtesy car or a lift to work when my car has been in for service. I would recommend this dealership.
Gillian from Richard Hardie Silverlink
Fantastic service from my local branch of Richard Hardie as usual. I have been buying my car's and taking them back for service ever since the branch opened way back when (before that it was Gainmanor). That's quite a few car's now. Peter my salesman kept me well informed and gave me the use of a courtesy car while i waited for mine to arrive . I look forward to coming back next year to meet the excellent service team again (who always give me a lift to work while they have my car). I always recommend this branch to my friends and family
Rona Mcananey from Richard Hardie Silverlink
Very good services
Colin Pickering from Richard Hardie Sunderland
Excellent service more like a family. Friendly they really took care to help with all aspects . Thanks live my fiat 500
Lynne Carnaby from Richard Hardie Silverlink
Andrew Clayton from Richard Hardie Sunderland
Absolutely brilliant
Kevin Chambers from Richard Hardie Durham
Very happy with the quick and effective response and advise for future. All staff very welcoming and helpful
Ruth Masters from Richard Hardie Sunderland
Just bought a new 18 plate car from Richard Hardie, Scotswood Road. Jason explained everything fully to me and in simple and easy to understand terms. Would highly recommend him and the Newcastle branch of Richard Hardie, have used them before for servicing and MOT and will continue to do so. Many thanks
Susan Lackenby from Richard Hardie Newcastle
Great experience buying my new car from Ben
Harrison Bradley from Richard Hardie Sunderland
Always excellent service both before & after sales regular reminders for service & offers
Maureen Bessant from Richard Hardie Ashington
Very friendly staff, helpful, and good prices. They just can't do enough for you.
Aaron Elmore from Richard Hardie Durham
Peter Brown from Richard Hardie Durham
Friendly and honest sales team who helped through every step of the sale. Took time to listen to and answer questions. The service side of the business is the best service team I have come across that is why i have dealt with Richard Hardie Durham for the last 12year.
Tracy Watson from Richard Hardie Durham
Friendly and thoughtful service. Timing very good.
Clare Fraser from Richard Hardie Newcastle
Bought my fiat 500 the staff was really helpful and got a good deal . Realy pleased
Caroline Hardy from Richard Hardie Ashington
Friendly staff and an efficient service. I have never been let down over the past five years.
John Armin from Richard Hardie Ashington
Had to ask them to take my car servicing on as my dealership had closed. They were very accommodating and professional as very helpful
Ruth Masters from Richard Hardie Durham
Richard hardies were professional and efficient with the customer service of my new car. All staff I spoke to were friendly and helpful. Lee in particular who managed the sale was fantastic and very supportive of my needs. Would totally recommend dealing with the silverlink garage and will definitely purchase my next car from them.
Nicci Mansfield Jones from Richard Hardie Silverlink
Julie Mccormick from Richard Hardie Silverlink
Fantastic service & great value.
Paul Wright from Richard Hardie Ashington
George Cowen from Richard Hardie Ashington
Very helpful and quick on delivery..
Beverley King from Richard Hardie Silverlink
Great communication a joy to deal with very honest Highly recommended
Chris Middleton from Richard Hardie Ashington
Friendly, allowed me time to explain my needs regarding what sort of car I was looking for. Would go back.
Sue Thornicroft from Richard Hardie Ashington
Smooth transaction, very helpful staff. We turned up without an appointment and the staff were all happy to accommodate us, drove a car away that day. No hard sales pitch, they just let us decide what was best.
Christine Woodcock from Richard Hardie Ashington
Professional service, really helpful.
Lea Ternent from Richard Hardie Ashington
Helpful and honest
Robbie Major from Richard Hardie Durham
Had some issues with an MOT booking and waiting times but was resolved quickly and we are very happy.
Richard Everson from Richard Hardie Durham
Richard Hardie Durham has undoubtedly the best service department iv ever dealt with. Super friendly very well priced and they do exactly what they say they will do. The sales team are equally friendly not too pushy and are very honest. I would recommend you make them your first port of call when looking for a new car
Craig Jackson from Richard Hardie Durham
Brilliant service and sales by Jason at Richard Hardie Newcastle, made purchasing our new car seamless, answered all our questions and assured my wife it wasn't purple. Highly recommended. Thank you Jason.
Steve Burnikell from Richard Hardie Newcastle
Richard Hardie Silverlink give the best car sales and service ever. We have had 6 cars from them now and their service is fabulous. I cannot fault them and they always give us a good deal. Silverlink all the way x
Amanda Mulholland from Richard Hardie Silverlink
Andrew is amazing, sorted me out with a car that actually works after I had so many problems with my first car. Get to drive away with a beige fiat 500 colour therapy with car mats!!
Phoebe Mulholland from Richard Hardie Silverlink
Really friendly staff, amazing help from Mr Davidson when buying my first car! They did everything they could do and beyond. Highly recommend!
Olivia Fisher from Richard Hardie Silverlink
good first year service experience. drove me to work and picked me up later to retrieve my car after service completed. friendly and helpful
Lisa Eccles from Richard Hardie Newcastle
Had my last three cars from them, cannot fault the service, always with a smile :)
Fiona Mitford from Richard Hardie Ashington
excellent manager and friendly staff who will not sell you a car until you are completely satisfied
Jimmy Burrows from Richard Hardie Newcastle
Staff do exactly what they say they will, and are very courteous at all times. The standard of Service is very high. I will buy a vehicle from them again. Well done Richard Hardie
Martin Postlethwaite from Richard Hardie Ashington
We would like to thank all the staff at the Ashington Branch of Richard Hardie for their professional and courteous service. A special mention to Nick who was exceptional from start to finish and made buying my dream car a very agreeable experience. The support from purchase to after sale has been First-Class.
Mrs Crawford from Richard Hardie Ashington