• Sunderland: 0191 548 8811
• Silverlink: 0191 262 3300

Customer Reviews

As a family run business that has been trading for over 40 years, we know how important it is that our customers are completely satisfied with the service we provide. We are committed to providing the highest levels of customer care and want to ensure that your car-buying and owning experience is a happy one.

We aim to provide excellent service to every customer that we deal with. But don’t just take our word for it. Read our testimonials.

• Good garage very good staff

  Tom Lyth from Richard Hardie Newcastle
  
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  What an easy and relaxed experience! Having been warned by all and sundry, that as a woman alone I would be patronised, ripped off, treated with condescention, I was so happy to come home to prove everyone so very wrong. Tony was a lovely young gentleman, friendly, chatty, approachable, cordial, relaxed. There was no 'hard sell', no attempts to bully me into buying extras, no sense of pressure, I was given a fair deal, a lovely car, and all completed so swiftly and seamlessly. Tony even managed to remain chirpy and polite during my test drive, which wasn't the smoothest, poor fella! All staff included my young son in conversation, making him feel valued and part of the process. What could have been an overwhelming and stressful experience was actually very pleasant. Tony and the rest of the team were all good spirited, refreshingly happy, welcoming, amiable and genial young men, even with a strange old woman such as myself. Hopefully not for a long time, but I shall definitely use this company again.

  Veronika Cuthbert from Richard Hardie Newcastle
  

• I came in today to look st the Fiat 500 and the staff were very helpful especially Peter davidson what a credit to the company , the place was clean and tidy and a great atmosphere.

  Scott Finlay from Richard Hardie Silverlink
  

• I’ve just purchased my 7TH car from Peter Davidson, I wouldn’t go anywhere else and only came back to Richard Hardie on finding out Peter had come back! Fab and professional service as always! Also thanks to Lindsay for helping today!

  Pippa Graham from Richard Hardie Silverlink
  

• Very good customer service, especially James, he was very helpful during the process of buying our new Jeep.

  Nicola Worsley from Richard Hardie Newcastle
  

• Great people to do business with Salesman Jason and general manager spot on no issues very happy customer

  David Carson from Richard Hardie Newcastle
  

• Steve Stoddart from Richard Hardie Ashington
  

• So efficient and professional ...in and out great customer service

  Ashlea Burns from Richard Hardie Durham
  

• Lee Sidney from Richard Hardie Sunderland
  
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  Got a fiat 500 cult couple of weeks ago and was really happy with the service. Ben Cumerford couldn't have been more helpful. He also rang me week after I picked my car up to check I was happy with car.

  Norah Kilroy from Richard Hardie Silverlink
  

• Excellent service staff are friendly and will go above and beyond to make you feel like a special customer

  Alan Loan from Richard Hardie Silverlink
  
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  Excellent car buying experience. Over the moon with my new Jeep Renegade. Thanks Ben!

  Lee Winchester from Richard Hardie Sunderland
  

• Excellent customer service, bought my new car and was so pleased that my wife and son also bought their cars from Richard Hardie. Highly recommended the way all car buying should be.

  Keith Jenkins from Richard Hardie Sunderland
  
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  I recently bought a Fiat500S from Ben at Sunderland Richard Hardie. I found Ben extremely helpful and all aspects of the sale and customer service were top notch. I would definitely recommend this garage again. Thank you, Katharine Learmonth

  Katharine Learmonth from Richard Hardie Sunderland
  

• Jason Ford from Richard Hardie Newcastle
  

• Jason Ford from Richard Hardie Sunderland
  

• David Reacord from Richard Hardie Newcastle
  

• Graham Mason from Richard Hardie Sunderland
  

• Tracy Cernik from Richard Hardie Sunderland
  

• Always very polite and willing to help. Ryan the Service Manager does an excellent job of accommodating customers and fitting my vehicle in around my schedule. Great service and wouldn't go anywhere else for having work done to my 595.

  Lewis Mowbray from Richard Hardie Sunderland
  

• I have purchased 3 Fiat 500 from this dealership and have always been impressed with staff knowledge and customer service, The service department are also great supplying courtesy car or a lift to work when my car has been in for service. I would recommend this dealership.

  Gillian from Richard Hardie Silverlink
  

• Fantastic service from my local branch of Richard Hardie as usual. I have been buying my car's and taking them back for service ever since the branch opened way back when (before that it was Gainmanor). That's quite a few car's now. Peter my salesman kept me well informed and gave me the use of a courtesy car while i waited for mine to arrive . I look forward to coming back next year to meet the excellent service team again (who always give me a lift to work while they have my car). I always recommend this branch to my friends and family

  Rona Mcananey from Richard Hardie Silverlink
  

• Very good services

  Colin Pickering from Richard Hardie Sunderland
  

• Excellent service more like a family. Friendly they really took care to help with all aspects . Thanks live my fiat 500

  Lynne Carnaby from Richard Hardie Silverlink
  

• Andrew Clayton from Richard Hardie Sunderland
  

• Absolutely brilliant

  Kevin Chambers from Richard Hardie Durham
  

• Very happy with the quick and effective response and advise for future. All staff very welcoming and helpful

  Ruth Masters from Richard Hardie Sunderland
  
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  Just bought a new 18 plate car from Richard Hardie, Scotswood Road. Jason explained everything fully to me and in simple and easy to understand terms. Would highly recommend him and the Newcastle branch of Richard Hardie, have used them before for servicing and MOT and will continue to do so. Many thanks

  Susan Lackenby from Richard Hardie Newcastle
  
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  Great experience buying my new car from Ben

  Harrison Bradley from Richard Hardie Sunderland
  

• Always excellent service both before & after sales regular reminders for service & offers

  Maureen Bessant from Richard Hardie Ashington
  

• Very friendly staff, helpful, and good prices. They just can't do enough for you.

  Aaron Elmore from Richard Hardie Durham
  

• Peter Brown from Richard Hardie Durham
  

• Friendly and honest sales team who helped through every step of the sale. Took time to listen to and answer questions. The service side of the business is the best service team I have come across that is why i have dealt with Richard Hardie Durham for the last 12year.

  Tracy Watson from Richard Hardie Durham
  

• Friendly and thoughtful service. Timing very good.

  Clare Fraser from Richard Hardie Newcastle
  

• Bought my fiat 500 the staff was really helpful and got a good deal . Realy pleased

  Caroline Hardy from Richard Hardie Ashington
  

• Friendly staff and an efficient service. I have never been let down over the past five years.

  John Armin from Richard Hardie Ashington
  

• Had to ask them to take my car servicing on as my dealership had closed. They were very accommodating and professional as very helpful

  Ruth Masters from Richard Hardie Durham
  

• Richard hardies were professional and efficient with the customer service of my new car. All staff I spoke to were friendly and helpful. Lee in particular who managed the sale was fantastic and very supportive of my needs. Would totally recommend dealing with the silverlink garage and will definitely purchase my next car from them.

  Nicci Mansfield Jones from Richard Hardie Silverlink
  

• Julie Mccormick from Richard Hardie Silverlink
  

• Fantastic service & great value.

  Paul Wright from Richard Hardie Ashington
  

• George Cowen from Richard Hardie Ashington
  

• Very helpful and quick on delivery..

  Beverley King from Richard Hardie Silverlink
  

• Great communication a joy to deal with very honest Highly recommended

  Chris Middleton from Richard Hardie Ashington
  

• Friendly, allowed me time to explain my needs regarding what sort of car I was looking for. Would go back.

  Sue Thornicroft from Richard Hardie Ashington
  

• Smooth transaction, very helpful staff. We turned up without an appointment and the staff were all happy to accommodate us, drove a car away that day. No hard sales pitch, they just let us decide what was best.

  Christine Woodcock from Richard Hardie Ashington
  

• Professional service, really helpful.

  Lea Ternent from Richard Hardie Ashington
  

• Helpful and honest

  Robbie Major from Richard Hardie Durham
  

• Had some issues with an MOT booking and waiting times but was resolved quickly and we are very happy.

  Richard Everson from Richard Hardie Durham
  

• Richard Hardie Durham has undoubtedly the best service department iv ever dealt with. Super friendly very well priced and they do exactly what they say they will do. The sales team are equally friendly not too pushy and are very honest. I would recommend you make them your first port of call when looking for a new car

  Craig Jackson from Richard Hardie Durham
  
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  Brilliant service and sales by Jason at Richard Hardie Newcastle, made purchasing our new car seamless, answered all our questions and assured my wife it wasn't purple. Highly recommended. Thank you Jason.

  Steve Burnikell from Richard Hardie Newcastle
  
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  Richard Hardie Silverlink give the best car sales and service ever. We have had 6 cars from them now and their service is fabulous. I cannot fault them and they always give us a good deal. Silverlink all the way x

  Amanda Mulholland from Richard Hardie Silverlink
  
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  Andrew is amazing, sorted me out with a car that actually works after I had so many problems with my first car. Get to drive away with a beige fiat 500 colour therapy with car mats!!

  Phoebe Mulholland from Richard Hardie Silverlink
  

• Really friendly staff, amazing help from Mr Davidson when buying my first car! They did everything they could do and beyond. Highly recommend!

  Olivia Fisher from Richard Hardie Silverlink
  

• good first year service experience. drove me to work and picked me up later to retrieve my car after service completed. friendly and helpful

  Lisa Eccles from Richard Hardie Newcastle
  

• Had my last three cars from them, cannot fault the service, always with a smile :)

  Fiona Mitford from Richard Hardie Ashington
  

• excellent manager and friendly staff who will not sell you a car until you are completely satisfied

  Jimmy Burrows from Richard Hardie Newcastle
  

• Staff do exactly what they say they will, and are very courteous at all times. The standard of Service is very high. I will buy a vehicle from them again. Well done Richard Hardie

  Martin Postlethwaite from Richard Hardie Ashington
  

• We would like to thank all the staff at the Ashington Branch of Richard Hardie for their professional and courteous service. A special mention to Nick who was exceptional from start to finish and made buying my dream car a very agreeable experience. The support from purchase to after sale has been First-Class.

  Mrs Crawford from Richard Hardie Ashington
  

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